Krijn Taconiskade 424
1087 HW Amsterdam
Netherlands
Telefon: 00 800 300 000 77
The following data are thereby collected:
(1) information on the browser type and version used
(2) user’s operating system
(3) user’s Internet service provider
(4) user’s IP address
(5) date and time of access
(6) websites from which the user’s system gains access to our website
(7) websites accessed from user’s system via our website
The data are stored in the log files of our system. Based on the IP address, we can allocate to the user those payment options available in his/her country if he/she orders paid services. We moreover have the possibility of detecting cases of attempted fraud.
Additionally, the system temporarily stores the IP address of each user for the purpose of delivering the website to the user’s computer. The data are stored in access logs for a period of 7 days.
For the purpose of preventing fraud, IP addresses are stored until the contract has been terminated.
The legal basis for data processing is provided by Article 6(1)(f) of the General Data Protection Regulation (GDPR). We have a legitimate interest in data processing in the cases specified here.
A cookie stores information resulting in each case in connection with the specifically used terminal device. However, that does not mean that we thereby directly obtain knowledge of your identity. The use of cookies thus on the one hand serves to make it more convenient for you to use our offering. For example, we use what are referred to as session cookies to detect that you have already visited specific pages of our website. These are deleted automatically after you leave our site.
We also use temporary cookies, stored for a specifically defined period on your terminal device, to optimise user-friendliness. If you visit our site again to use our services, it is automatically detected that you were already on our site, and which data were entered and what settings were made by you. That way you don’t have to enter such data again. Information is also stored to identify what are referred to as webmasters. A webmaster is the operator of a website who has placed an advertisement on its website referring that website. By clicking on this ad, users can gain access to our website. The information identifying the webmaster is provided so that it can be allocated a fee.
On the other hand, we use cookies to statistically record the use of our website and to evaluate such use to optimise our offering and improve the visitor experience for you (see V.). These cookies enable us to detect automatically, when you visit our site again, that you had already visited our site. These cookies are automatically deleted after a specifically defined period of time of 50 months maximum.
The data processed by cookies are required for the aforementioned purposes of safeguarding our legitimate interests as well as those of third parties pursuant to the first sentence of Article 6(1)(f) GDPR. Most browsers accept cookies automatically. However, you may configure your browser in such a way that no cookies are stored on your computer or that a notice is always displayed before a new cookie is created. But completely deactivating cookies may mean that you cannot use all functions of our website.
For the purpose of ensuring that our website is designed to meet the needs of users and optimised on a continuous basis, we use Google Analytics, a website analysis service of Google Inc. https://www.google.de/intl/de/about/ (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; hereinafter “Google”). In this context, pseudonymised user profiles are created and cookies are used (see IV. below). The information generated by the cookie on your use of this website, such as
• browser type/version,
• operating system used,
• referrer URL (the previously visited site),
• host name of accessing computer (IP address),
• time of server request,
is transmitted to a Google server in the USA and stored there. The information is used to analyse your use of the website, to compile reports on website activities and to render other services related to the use of the website and of the Internet in general for purposes of market research and designing such websites to meet the needs of users. Where applicable, such information is also transmitted to third parties to the extent prescribed by law and to the extent third parties process such data on behalf of a controller. Under no circumstances will your IP address be linked with other Google data. Since the IP addresses are anonymised, no identification is possible (IP masking).
You may prevent the installation of cookies by configuring your browser software accordingly; however, please note that in this case it may not be possible to make full use of all functions of this website. In addition, you may prevent collection of the data generated by the cookie and related to your use of the website (incl. your IP address) as well as processing of such data by Google by downloading and installing a browser add-on https://tools.google.com/dlpage/gaoptout?hl=de.
As an alternative to the browser add-on, particularly in the case of browsers on mobile terminal devices, you can also prevent Google Analytics from collecting data by clicking on such link. An opt-out cookie preventing your data from being recorded in future when you visit the website is set. The opt-out cookie applies only in this browser and only for our website, and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again.
Further information on data protection in connection with Google Analytics can be found e.g. on the Google Analytics help site at https://support.google.com/analytics/answer/6004245?hl=de.
We embed these plug-ins using what is referred to as the two-click method so as to provide visitors to our website with the best possible protection.
When you access a page of our website that contains such a plug-in, your browser establishes a direct link to the servers of Facebook. The content of the plug-in will be transmitted from Facebook directly to your browser, which will embed it into the web page. Through this embedding of the plug-in, Facebook is provided with the information that your browser has accessed the respective page of our website, even if you do not have a Facebook profile or are not logged in to Facebook at the time. This information (including your IP address) will be transmitted directly to a Facebook server in the USA by your browser, and will be stored there.
If you are logged in to Facebook, Facebook may directly allocate the visit to our website to your Facebook account. If you interact with the plug-ins, e.g. click the "LIKE" or "SHARE" button, this information will likewise be transmitted directly to a Facebook server and be stored there. The information will also be published on Facebook and displayed to your Facebook friends. Facebook may use this information for the purpose of advertising, market research and designing the Facebook sites to meet the needs of users. For this purpose, user, interest and relationship profiles are created by Facebook, e.g. to evaluate your use of our website with respect to the ads displayed to you on Facebook, to inform other Facebook users about your activities on our website and to provide additional services associated with the use of Facebook.
If you do not wish Facebook to allocate the data collected through our website to your Facebook account you must log out of Facebook before you access our website.
For details on the purpose and scope of the data collection and further processing and use of the data by Facebook and users' rights and configuration options to protect their privacy, users are advised to refer to the privacy information of Facebook at https://www.facebook.com/about/privacy/
The plug-ins are designated with an Instagram logo, e.g. in form of an Instagram camera. When you access a page of our website containing such a plug-in, your browser will establish a direct connection to the servers of Instagram. The content of the plug-in will be transmitted from Instagram directly to your browser, which will embed it into the web page. Through this embedding, Instagram is provided with the information that your browser has accessed the respective page of our website, even if you do not have an Instagram profile or are not logged in to Instagram at the time.
This information (including your IP address) will be transmitted directly to an Instagram server in the USA by your browser, and will be stored there. If you are logged in to Instagram, Instagram may directly allocate the visit to our website to your Instagram account. If you interact with the plug-ins, e.g. click the "Instagram" button, this information will likewise be transmitted directly to an Instagram server and be stored there. This information will also be published in your Instagram account and be displayed alongside your contacts.
If you do not wish Instagram to allocate the data collected through our website directly to your Instagram account you must log out of Instagram before you access our website.
Further information in this regard can be found in the privacy policy of Instagram at https://help.instagram.com/155833707900388.
When you access a page of our website containing such a plug-in, a direct connection is established between your browser and the Twitter server. Twitter is thereby provided with the information that you have visited our website with your IP address. If you click on the Twitter “tweet button” while logged on to your Twitter account, you can link the content of our pages on your Twitter profile. That enables Twitter to allocate the visit to our pages to your user account. We point out that as provider of the website pages we do not obtain any knowledge of the data transmitted and their use by Twitter.
If you do not wish Twitter to be able to allocate the visit to our website pages, please log out of your Twitter user account.
Further information on this can be found in the privacy policy of Twitter at https://twitter.com/privacy.
When you access a page of our website containing such a plug-in, your browser establishes a direct link to the servers of Snapchat. The content of the plug-in will be transmitted from Snapchat directly to your browser, which will embed it into the web page. By imbedding of the plug-ins, Snapchat receives the information that your browser has accessed the respective web page of our website. This information (including your IP address) will be transmitted directly to a Snapchat server in the USA by your browser, and will be stored there. Further information on this can be found in the privacy policy of Snapchat at https://www.snap.com/de-DE/privacy/privacy-policy/.
The legal basis for this is provided by the first sentence of Article 6(1)(f) GDPR. The purpose, which at the same time constitutes our legitimate interest, is to provide users with a convenient way of registering or log-in. Responsibility for operation in accordance with data protection provisions is to be ensured by the respective social network.
If you do not wish your data to be transmitted from our website in the context of the registration or log-in to a social network, do not use the buttons of the social network in the window “register for free” or “log-in”.
Your browser establishes a direct link with the servers of Facebook. Facebook is provided with the information that your browser has accessed the respective page of our website, even if you do not have a Facebook account or are not logged in to Facebook at the time. This information (including your IP address) will be transmitted directly to a Facebook server in the USA by your browser, and will be stored there.
If you are logged in to Facebook, Facebook may directly allocate the visit to our website to your Facebook account.
For details on the purpose and scope of the data collection and further processing and use of the data by Facebook and users' rights and configuration options to protect their privacy, users are advised to refer to the privacy information of Facebook at https://www.facebook.com/about/privacy/
Your browser establishes a direct link with the servers of Google. Google is provided with the information that your browser has accessed the respective page of our website, even if you do not have a Google account or are not logged in to Facebook at the time. This information (including your IP address) will be transmitted directly to a Google server in the USA by your browser, and will be stored there. If you are logged in to Google, Google may directly allocate the visit to our website to your Google account.
For details on the purpose and scope of the data collection and further processing and use of the data by Google and users' rights and configuration options to protect their privacy, users are advised to refer to the privacy information of Google at https://policies.google.com/privacy?hl=de.
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- Name, address, date of birth, AVS/ID card data
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- E-mail address, verification of e-mail address, landline/mobile phone number
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- Banking data / credit card data
Wir gleichen Ihre Bankverbindungsdaten (nur IBAN und BIC bzw. Kontonummer und Bankleitzahl, keine Angaben zur Person) zum Zweck der Vermeidung von Rücklastschriften und Betrugsversuchen durch Verwendung von öffentlich zugänglichen Bankverbindungsdaten mit dem Return-debit Prevention Pool (RPP) der infoscore Consumer Data GmbH (ICD), Rheinstr. 99, 76532 Baden-Baden, ab. Im RPP sind nicht personenbezogene Daten zu Rücklastschriften mangels Deckung und sog. Non-consumer Accounts (z.B. Spendenkonten und andere öffentlich zugängliche Bankverbindungen) gespeichert. Der RPP hat die Funktion einer Sperrdatei. Dieser Datenabgleich erfolgt auf der rechtlichen Grundlage des Art 6 Abs. 1 lit f) DSGVO. Unser berechtigtes Interesse liegt in der Vermeidung von Rücklastenschriften oder Zahlungsausfällen und der Verhinderung von Betrugsversuchen.
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- Data in your user account about your purchases, your top-ups with time stamp (incl. failed transactions), via VIP-Abo / Premium TV with date of ordering of such services and the mode of payment, chats with time stamp and duration of chat, messages written and received
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- Profile name and password
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- Date and time of log-in (including failed log-ins and unsuccessful password entries), the website from which access was made; browser type, browser version and browser settings, IP address, operating system, referrer URL, the requesting provider, screen resolutions, dial-in location.
For processing these data, your voluntary consent pursuant to Article 6(1)(a)) GDPR is required. If on the basis of these photos any conclusions are possible as regards your sex life or your sexual orientation, your voluntary consent is given pursuant to Article 9(2)(a)) GDPR.
“I hereby consent to data processing of my uploaded profile photo and other uploaded photos. I consent to such data processing also in the case where such photos allow for conclusions as regards my sexual orientation or my sex life. I hereby consent to such data being transmitted to service providers that have been instructed with activities required for providing the contractually agreed services. This includes storing, saving and keeping available my data as well as the related services and Internet access.”
You can exercise your right to withdraw your consent at any time with effect for the future by deleting one, several or all pictures without giving any reasons for such withdrawal. The functions provided for this purpose are clearly recognisable in your user account. This does not give rise to any costs for you. Alternatively, you may declare your withdrawal of consent at any time for the future. Such notice of withdrawal must be directed to our Data Protection Officer by post at the above address of the controller adding the suffix “Data Protection Officer” or by e-mail at datenschutzbeauftragter@visit-x.net. This will not give rise to any costs for you other than postage or transmission costs based on the existing base rates.
You are entitled at any time to request us to provide information on the data stored concerning your person (Article 15 GDPR). Moreover, you may request the rectification (Article 16 GDPR) or the erasure (Article 17 GDPR) of your data. You are also entitled to restrict processing of your data (Article 18 GDPR) as well as to receive the personal data you have provided in a structured, commonly used and machine-readable format (Article 20 GDPR).
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- Chat transcripts
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- Correspondence content
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- SMS data
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- Telephone data for telephone services
For the purpose of preventing fraud, phone number lists are kept available within the telephone system. The legal basis for this is provided by Article 6(1)(f) GDPR. The purpose of processing the data establishes our legitimate interest.
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- Use of media library
“I hereby consent to the processing of data on the products selected and accessed by me attributable to me, as well as of data on chat transcripts attributable to me, if such data allow for conclusions as regards my sexual orientation or my sex life. I hereby consent to such data being transmitted to service providers that have been instructed with activities required for providing the contractually agreed services. This includes storing, saving and keeping available my data as well as the related services and Internet access.”
You can exercise your right of withdrawal at any time without stating reasons and withdraw this declaration of consent with effect for the future. Such notice of withdrawal must be directed to our Data Protection Officer by post at the above address of the controller adding the suffix “Data Protection Officer” or by e-mail at datenschutzbeauftragter@visit-x.net. This will not give rise to any costs for you other than postage or transmission costs based on the existing base rates.
You are entitled at any time to request us to provide information on the data stored concerning your person (Article 15 GDPR). Moreover, you may request the rectification (Article 16 GDPR) or the erasure (Article 17 GDPR) of your data. You are also entitled to restrict processing of your data (Article 18 GDPR) as well as to receive the personal data you have provided in a structured, commonly used and machine-readable format (Article 20 GDPR).
We disclose your personal data to third parties only if:
• you have given your express consent to this pursuant to the first sentence of Article 6(1)(a) GDPR,
• disclosure is required pursuant to the first sentence of Article 6(1)(f) GDPR for the establishment, exercise or defence of legal claims and there is no reason to assume that you have an overriding, legitimate interest in non-disclosure of your data,
• a legal obligation for disclosure pursuant to the first sentence of Article 6(1)(c) GDPR exists, and
• this is legally permissible and pursuant to the first sentence of Article 6(1)(b) GDPR is required for the performance of contractual relationships with you.
To the extent your personal data are disclosed to third parties, the data will be disclosed to the following recipients / categories of recipients:
We have instructed service providers with the storage, saving and keeping available of your data and our data as well as with the provision of the related services.
We disclose your personal data to financial services providers to receive payment from you of the remuneration for our services. We use the services of credit service agencies to verify whether you are able to meet your payment obligation under our contract. We work together with providers of debt collection services and legal service providers when you are in payment default.
We transmit your data (name, address and where appropriate date of birth) for the purpose of credit rating review, of obtaining information for assessing the risk of payment default based on mathematical-statistical methods using address data, to infoscore Consumer Data GmbH, Rheinstr. 99, 76532 Baden-Baden, Germany (ICD). You can find detailed information on ICD within the meaning of Article 14 GDPR, i.e. information on the business purpose, data storage purposes, data recipients, on the right to voluntary self-disclosure, on the right to erasure or rectification of data, etc. at https://finance.arvato.com/de/verbraucher/selbstauskunft/infoscore-consumer-data-gmbh.html.”
We use service providers for all manner of services relating to Internet access, telephony, SMS, e-mail as well as WhatsApp. Moreover, we have engaged service providers that ensure an access and age verification of the users of our services which are suitable for purposes aged 18 and up.
If the disclosure of data constitutes contract processing, we have entered into a contract with the service providers for contract processing and have complied with all other statutory requirements for contract processing. Our service providers are predominantly based in the European Union, and furthermore in Switzerland and the USA. The level of data protection in Switzerland was considered by the European Commission to be adequate and recorded in an adequacy decision. The service providers in the USA have submitted to the provisions of the EU – US Privacy Shield agreed between the USA and the European Union. The level of data protection of companies in the USA having submitted to the requirements of the EU-US Privacy Shield is deemed to be adequate. The Adequacy Decision of the EU Commission with regard to the EU-US Privacy Shield can be accessed under this link: http://eur-lex.europa.eu/legal-content/DE/TXT/PDF/?uri=CELEX:32016D1250&from=DE.
I assure that I am entitled to give such consent with respect to all terminal devices used by me to visit this website, and that I will inform third parties to whom I make available my terminal devices used in this connection about this consent and ensure that they likewise agree to the measures described or otherwise do not visit this website using my terminal devices. The usage data of my website visits are taken from a database in which they are stored under a pseudonym. Details in this regard can be found under XII. “Prevention of fraud” of this Privacy Policy. The controller has instructed informa solutions GmbH, Rheinstraße 99, 76532 Baden-Baden, Germany as processor pursuant to Article 28 GDPR with the prevention and detection of misuse. In the case of suspected misuse, an employee of the controller will review the assessment and the evidence on which it is based. If conclusion of a contract is refused, this fact will be notified to me and I will, on request, be given the main reasons for such decision. I will then be given the opportunity to state my position to the Data Protection Officer by e-mail at datenschutzbeauftragter@visit-x.net. The decision will then be reviewed once again by an employee.
I further hereby give my consent to the data specified under 1) and 2) being transmitted by the controller to infoscore Tracking Solutions GmbH (ITS), Kaistraße 7, 40221 Düsseldorf, Germany and to said data being stored there. ITS operates what is referred to as the Device Transaction Pool (DTP) whose purpose, as an industry alert system, is to protect the companies participating in the DTP from misuse and defaults on receivables that may arise from the provision of commercial, fee-based telecommunications services or telemedia services to recalcitrant or illiquid contractual partners. The data transmitted are processed and used only for this purpose. No pool data are stored with individual member companies beyond the specific case of individual use.
Pursuant to Article 15 GDPR, information may be obtained from ITS on whether and to what extent data are stored in the DTP on the identity of the requesting person, including their source, the recipients or categories of recipients to whom the data are disclosed, as well as the purpose for which they are stored. The rights to rectification and erasure of data may also be established against ITS.
I may withdraw the above consents in the entirety at any time with effect for the future, without stating reasons, by giving notice to that effect to the controller’s Data Protection Officer. Such notice of withdrawal must be directed to the Data Protection Officer by post at the above address of the controller adding the suffix “Data Protection Officer” or by e-mail to datenschutzbeauftragter@visit-x.net. This will not give rise to any costs for me other than postage or transmission costs based on the existing base rates. A further use of the controller may, where applicable, then no longer be made at the controller’s choice.
You are entitled at any time to request us to provide information on the data stored concerning your person (Article 15 GDPR). Moreover, you may request the rectification (Article 16 GDPR) or the erasure (Article 17 GDPR) of your data. You are also entitled to restrict processing of your data (Article 18 GDPR) as well as to receive the personal data you have provided in a structured, commonly used and machine-readable format (Article 20 GDPR).
• pursuant to Article 15 GDPR, to request information on your personal data processed by us. In particular, you may request information on the processing purposes, the category of the personal data, the categories of recipients to whom your data were or are disclosed, the period for which the personal data will be stored, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right to lodge a complaint, the source of your data if these have not been collected from us, and on the existence of automated decision-making including profiling and if applicable meaningful information on the details thereof;
• pursuant to Article 16 GDPR, to request without undue delay the rectification of inaccurate personal data or the completion of your personal data stored with us;
• pursuant to Article 17 GDPR, to request the erasure of your personal data stored with us unless the processing is necessary for compliance with a legal obligation, for reasons of public interest or for the establishment, exercise or defence of legal claims;
• pursuant to Article 18 GDPR, to request the restriction of your personal data where the accuracy of the data is contested by you, the processing is unlawful but you oppose the erasure of such data and we no longer need the data but you require the same for the establishment, exercise or defence of legal claims, or you have objected to processing pursuant to Article 21 GDPR;
• pursuant to Article 20 GDPR, to receive your personal data which you have provided to us in a structured, commonly used and machine-readable format or to request transmission of such data to another controller;
• pursuant to Article 7(3) GDPR, to withdraw from us the consent given by you at any time. The consequence of this is that we will no longer be allowed to continue the data processing that was based on such consent for the future, and
• pursuant to Article 77 GDPR, to lodge a complaint with a supervisory authority. For this purpose you may as a rule turn to the supervisory authority of your habitual residence or of your place of work or of our corporate seat.